[rt-users] Reducing noise in ticket history

D.J.Rickard at brighton.ac.uk D.J.Rickard at brighton.ac.uk
Fri Jun 22 12:22:11 EDT 2007

I created a thread about this in April, suggesting the history could be
collapsed.  I think there was a feeling it could be done and was
desirable, but it would need someone with the time and ability to carry
it out.

David Rickard 



From: Richard Brady [mailto:rnbrady at gmail.com] 
Sent: 22 June 2007 09:26
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Reducing noise in ticket history

Hi folks

Just installed RT for the first time, very nice piece of software.

My team does IT support and operates mostly via email, often messages
end up with several emails worth of history attached to the bottom,
along with all the email disclaimers and other noise. 

1.	Is there any way of hiding this (perhaps like gmail does) in RT,
so that each entry contains only the non-quoted part? 
2.	Can history entries be expanded / collapsed? 
3.	Is there any support for HTML email? 


Richard Brady
T: +44 (0)7771 623 348
E: rnbrady at gmail.com 
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