[rt-users] can't update custom fields and ticket comments at the same time.

Kenneth Crocker KFCrocker at lbl.gov
Fri Jun 22 12:31:35 EDT 2007


	It sounds like the difference between "TransactionBatch" and 
"TransactionCreate". When you upgraded the stock scrips, was there any 
parameter or setting that enabled "TransactionBatch"? We do not use that 
   at our location for our custom scrips, but perhaps RT stock scrips 
need it and it wasn't set. Just a thought.


Khai Lam wrote:
> Hi,
> I've recently upgraded from RT3.2.3 to 3.6.3.  I ran all the upgrade 
> scripts too, and all seemed fine.  I've granted my group full rights to 
> assign/modify/see custom fields.  And I can see the fields and modify 
> them using the "Comments Field" sub-window link just fine.   But if I 
> use either the REPLY or COMMENTS link, and make any changes to any of 
> the other fields (in addition to the custom fields), the other fields 
> would update, but not the custom field.  If I just limit my changes to 
> just the custom fields, then the changes will stick.
> Is there something I'm missing?  I would like to set values into the 
> custom fields at the same time as updates to the other fields - it just 
> makes sense to.  No other problems in the archives seemed to match this one.
> Thanks!
> -Khai
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