[rt-users] Default Time Worked

Edge, Sean Sean.Edge at mtvnmix.com
Tue Jun 26 09:20:15 EDT 2007

You could accomplish this using a Scrip with conditions "On Comment" and
"On Correspond".  Then just grab the current Time Worked, increment by 5
and update the db field.  So something like this might work for your
custom Scrip Action:
my $temp = $self->TicketObj->TimeWorked;
$temp += 5;
return 1;


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
Sent: Tuesday, June 26, 2007 6:55 AM
To: RT Users
Subject: [rt-users] Default Time Worked

Due to the nature of our beast, we need to default the Time Worked value
to 5 on replies and comments.  Anyone know where I go to look at this?

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