[rt-users] Default Time Worked

[Edge, Sean]

Oh, sorry, I thought that's what you were asking.

If you just want it to start at 5 minutes by default you can simply make
the condition "On Create" and just make the action:
$self->TicketObj->SetTimeWorked(5);
return 1;

Any new ticket in any Queue (provided you make it a Global Scrip) would,
on creation, have 5 minutes in the TimeWorked field.

-Sean 

-----Original Message-----
From: Mathew Snyder [mailto:theillien at yahoo.com] 
Sent: Tuesday, June 26, 2007 9:25 AM
To: Edge, Sean
Cc: RT Users
Subject: Re: [rt-users] Default Time Worked

That will be good plan "B".  I'll have to clarify with the powers that
be what they want because we want the ticket to start at 5 and go up as
people add time.
 Not necessarily go up by 5 each time.  Although, that might actually
make more sense just in case people forget to add any time anyway.

Thanks.  I'll keep your suggestion in mind.  :)

Keep up with me and what I'm up to: http://theillien.blogspot.com


Edge, Sean wrote:
> Mathew,
> You could accomplish this using a Scrip with conditions "On Comment" 
> and "On Correspond".  Then just grab the current Time Worked, 
> increment by 5 and update the db field.  So something like this might 
> work for your custom Scrip Action:
> my $temp = $self->TicketObj->TimeWorked; $temp += 5; 
> $self->TicketObj->SetTimeWorked($temp);
> return 1;
> 
> 
> -Sean
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew 
> Snyder
> Sent: Tuesday, June 26, 2007 6:55 AM
> To: RT Users
> Subject: [rt-users] Default Time Worked
> 
> Due to the nature of our beast, we need to default the Time Worked 
> value to 5 on replies and comments.  Anyone know where I go to look at
this?
> 
> --
> Keep up with me and what I'm up to: http://theillien.blogspot.com 
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