[rt-users] Default Time Worked

[Steve Anderson]

What you have there won't work, as it's using what you want to do, as
it's condition on if it should work or not.

In addition, create isn't fired, when someone adds a comment, or reply.
If you were to add a condition for those, it would add 5 to the time
worked, no matter what someone put in on the reply, however, this would
be in addition to what they put in.


You'll have to take a copy of Update.html from /rt3/share/html/Ticket
and put it into local/html/Ticket and update it there.

Steve Anderson




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew
Snyder
Sent: 26 June 2007 15:05
To: Edge, Sean
Cc: RT Users
Subject: Re: [rt-users] Default Time Worked

It isn't working.  This is how I've configured it:
Description: Default Time Worked
Condition: On Create
Action: User Defined
Template: Global template: Transaction
Stage: TransactionCreate

Custom Condition: $self->TicketObj->SetTimeWorked(5);
Custom action preparation code:
Custom action cleanup code: return 1;

I'm wondering though, by using SetTimeWorked(5), won't I just be setting
the
time to 5 regardless of the value entered in the field during a comment
or reply?

I think what would be preferable in the situation I'm looking at is to
have the
value of the field automatically set on the comment/reply screen rather
than
have the addition made upon transaction creation.  This is what I meant
by a
default.  Rather than present the user with a blank field to have it
populated
with "5" and allow them to alter it as necessary.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Edge, Sean wrote:
> Oh, sorry, I thought that's what you were asking.
> 
> If you just want it to start at 5 minutes by default you can simply
make
> the condition "On Create" and just make the action:
> $self->TicketObj->SetTimeWorked(5);
> return 1;
> 
> Any new ticket in any Queue (provided you make it a Global Scrip)
would,
> on creation, have 5 minutes in the TimeWorked field.
> 
> -Sean 
> 
> -----Original Message-----
> From: Mathew Snyder [mailto:theillien at yahoo.com] 
> Sent: Tuesday, June 26, 2007 9:25 AM
> To: Edge, Sean
> Cc: RT Users
> Subject: Re: [rt-users] Default Time Worked
> 
> That will be good plan "B".  I'll have to clarify with the powers that
> be what they want because we want the ticket to start at 5 and go up
as
> people add time.
>  Not necessarily go up by 5 each time.  Although, that might actually
> make more sense just in case people forget to add any time anyway.
> 
> Thanks.  I'll keep your suggestion in mind.  :)
> 
> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
> Edge, Sean wrote:
>> Mathew,
>> You could accomplish this using a Scrip with conditions "On Comment" 
>> and "On Correspond".  Then just grab the current Time Worked, 
>> increment by 5 and update the db field.  So something like this might

>> work for your custom Scrip Action:
>> my $temp = $self->TicketObj->TimeWorked; $temp += 5; 
>> $self->TicketObj->SetTimeWorked($temp);
>> return 1;
>>
>>
>> -Sean
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathew

>> Snyder
>> Sent: Tuesday, June 26, 2007 6:55 AM
>> To: RT Users
>> Subject: [rt-users] Default Time Worked
>>
>> Due to the nature of our beast, we need to default the Time Worked 
>> value to 5 on replies and comments.  Anyone know where I go to look
at
> this?
>> --
>> Keep up with me and what I'm up to: http://theillien.blogspot.com 
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