[rt-users] Notification problem

[Kenneth Crocker]

To all,


	I was under the assumption that any global scrip applied to all queues, 
but that if one created a "queue only" scrip with the same name, the 
global scrip would be ignored. I have a global scrip that states:

name: Notify other recipients on correspond
condition: on correspond
action: notify other recipients
template: global template: correspondence
stage: TransactionCreate

I have duplicated this scrip by name for queue "GL":

name: Notify other recipients on correspond
condition: on correspond
action: notify other recipients as comment
template: global template: correspondence
stage: TransactionCreate

	The difference is the "as comment" part. I thought the "as comment" 
meant that an E_mail will NOT go out (otherwise, why have that 
difference?). I made this second scrip because out of 50+ queues, the 
owner of the GL queue does not want this type of notification. So, I 
thought by creating the second scrip, it would resolve the problem. IT 
doesn't work. The AdminCc and the CC watchers still get E_mail on 
correspondence. Anyone have a clue as to why? Thanks.


Kenn
LBNL