[rt-users] Google Summer of Code

[Roy El-Hames]

One more I thought of is customer management and multiple contacts per 
customers ,
A self service like interface where a contact for customer A should be 
able to view/update all tickets by all contacts of customer A ..
I remember this coming up in the list few times with out any clean solution.
Regards;
Roy

Jim Brandt wrote:
> Some of these already mentioned, and I'm sure some are not necessarily 
> appropriate for SoC projects. Not listed in any order:
>
> * more reporting;
>
> * a SOAP interface;
>
> * Perforce integration similar to the svn integration;
>
> * an ITIL version of RT that maps all labels and functionality to 
> recommended ITIL best practices. I know there was some discussion on 
> the list a while back about an ITIL/RT interest group and maybe they 
> could help spec this out;
>
> * reminders for groups;
>
> * 'smart' ordered priority lists such that you could take ten tickets, 
> prioritize them 1 to 10, and they would automatically re-sort when a 
> ticket was resolved or when one was re-prioritized.
>
> * maybe a documentation project to:
>   - flesh out docs for the new features in 3.6.*;
>   - clean-up and augment the wiki;
>   - capture some of the FAQs from the users list create full 
> explanations on the wiki;
>
>
>
> Jim
>
>
>
> Jesse Vincent wrote:
>> I'd love to submit RT to Google's Summer of Code this summer.  It's 
>> probably time to start brainstorming projects.
>>
>> What would you like to do/see done as part of a RT summer of code 
>> project?
>>
>> Jesse
>>
>>
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>