[rt-users] AutoreplyToRequestors scrip behavior

[Sarah Pomerantz]

 From the log file:
[error]: Template parsing error: Can't locate object method "Config"  
via package "RT" at template line 4.
[error]: Template parsing error: Can't locate object method "Config"  
via package "RT" at template line 11.
[error]: Template parsing error: Can't locate object method "Config"  
via package "RT" at template line 12.

I am using the following Autoreply Template used in the  
AutoreplyToRequestors scrip. AFAIK, this is the default template. Not  
sure how to troubleshoot from here. Thank you.
_____________________________
Subject: AutoReply: {$Ticket->Subject}


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
	"{$Ticket->Subject()}",
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has  
been
assigned an ID of [{RT->Config->Get('rtname')} #{$Ticket->id()}].

Please include the string:

          [{RT->Config->Get('rtname')} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To  
do so,
you may reply to this message.

                         Thank you,
                         {$Ticket->QueueObj->CorrespondAddress()}

------------------------------------------------------------------------ 
-
{$Transaction->Content()}

____________________________
Sarah Pomerantz
sarah at bottlenose-wine.com