[rt-users] AutoreplyToRequestors scrip behavior

[Ruslan Zakirov]

Is it possible that you're trying to use a template from RT-3.7 with
RT-3.6 codebase?

On 3/2/07, Sarah Pomerantz <sarah at bottlenose-wine.com> wrote:
>  From the log file:
> [error]: Template parsing error: Can't locate object method "Config"
> via package "RT" at template line 4.
> [error]: Template parsing error: Can't locate object method "Config"
> via package "RT" at template line 11.
> [error]: Template parsing error: Can't locate object method "Config"
> via package "RT" at template line 12.
>
> I am using the following Autoreply Template used in the
> AutoreplyToRequestors scrip. AFAIK, this is the default template. Not
> sure how to troubleshoot from here. Thank you.
> _____________________________
> Subject: AutoReply: {$Ticket->Subject}
>
>
> Greetings,
>
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
>         "{$Ticket->Subject()}",
> a summary of which appears below.
>
> There is no need to reply to this message right now.  Your ticket has
> been
> assigned an ID of [{RT->Config->Get('rtname')} #{$Ticket->id()}].
>
> Please include the string:
>
>           [{RT->Config->Get('rtname')} #{$Ticket->id}]
>
> in the subject line of all future correspondence about this issue. To
> do so,
> you may reply to this message.
>
>                          Thank you,
>                          {$Ticket->QueueObj->CorrespondAddress()}
>
> ------------------------------------------------------------------------
> -
> {$Transaction->Content()}
>
> ____________________________
> Sarah Pomerantz
> sarah at bottlenose-wine.com
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-- 
Best regards, Ruslan.