[rt-users] Autoreply and Correspond Issue

[Moreira, Carlos]

Hi,

Thanks for the suggestion, but I'm actually using Postfix.  Do you  
know how that would translate?  In Postfix, I believe there is  
something referenced as virtual names -- perhaps I should start  
scouring for references online.

Thanks again,
Carlos


On Mar 6, 2007, at 3:48 AM, Nicholas Whitehead wrote:

>
>
> I had a similar problem with mine and I had to alter the sendmail
> configuration files (.mc/.cf)
>
> The DAEMON_OPTIONS line was the problem
>
> Hope this helps
>
> Best regards
>
> NJW
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of  
> Moreira,
> Carlos
> Sent: 06 March 2007 04:08
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Autoreply and Correspond Issue
>
> Hello,
>
> I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix
> for a few months now.  I just realized that e-mail has not been going
> out  to requestors via Autoreply or Correspond when using e-mail (via
> rt-mailgate).  If I log into the web interface and reply to a ticket,
> the requestor does receive an e-mail and it is recorded in the ticket.
>
> Is there a setting in RT_SiteConfig.pm that I should be setting?
>
> I did notice in the message header that they are getting tagged with
> the following two headers:
>
> RT-Squelch-Replies-To: {valid email address of requestor}
> RT-DetectedAutoGenerated: true
>
> The logs show the following: "No recipients found. Not sending. (/usr/
> local/rt/lib/RT/Action/SendEmail.pm:255)", but the requestor is
> listed in the ticket.
>
> The one thing that might be causing a problem on is that I use
> helpdesk at domain.com as the e-mail address which forwards to
> helpdesk1 at otherdomain.com which is the RT server.
>
> Thanks,
> Carlos

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