[rt-users] Autoreply and Correspond Issue

[Nicholas Whitehead]

I had a similar problem with mine and I had to alter the sendmail
configuration files (.mc/.cf)

The DAEMON_OPTIONS line was the problem

Hope this helps

Best regards

NJW

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Moreira,
Carlos
Sent: 06 March 2007 04:08
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Autoreply and Correspond Issue

Hello,

I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix  
for a few months now.  I just realized that e-mail has not been going  
out  to requestors via Autoreply or Correspond when using e-mail (via  
rt-mailgate).  If I log into the web interface and reply to a ticket,  
the requestor does receive an e-mail and it is recorded in the ticket.

Is there a setting in RT_SiteConfig.pm that I should be setting?

I did notice in the message header that they are getting tagged with  
the following two headers:

RT-Squelch-Replies-To: {valid email address of requestor}
RT-DetectedAutoGenerated: true

The logs show the following: "No recipients found. Not sending. (/usr/ 
local/rt/lib/RT/Action/SendEmail.pm:255)", but the requestor is  
listed in the ticket.

The one thing that might be causing a problem on is that I use  
helpdesk at domain.com as the e-mail address which forwards to  
helpdesk1 at otherdomain.com which is the RT server.

Thanks,
Carlos