SV: SV: [rt-users] I just can't figure out how to get the values from my custom fields!

[Tobias Heinz]

Dear All,

I am trying to achieve something very similar but somehow I run into the
same problem and I am not able to read the value from my custom field.

I am on rt 3.4.1 - debian.

CustomField2 is a ticket transaction custom field. It is a selection of
a value and either "Yes" or "No"

Building on the previous information in this thread my custom condition is:

$RT::Logger->debug("Get names of transaction Custom fields from the
ticket object");
if (my $TCFs = $self->TicketObj->TransactionCustomFields())
     {
     while (my $CF = $TCFs->Next()) {
         $RT::Logger->debug("Get values from transaction custom field '"
. $CF->Name . "' from the transaction object");
         my $values = $self->TransactionObj->CustomFieldValues($CF->Name);
         my $CFV = $values->Next();
         $RT::Logger->debug("Inhalt ist:");
         $RT::Logger->debug($CFV->Content);
     }
         $RT::Logger->debug("End of getting values from transaction
custom field  from the transaction object");
     }
$RT::Logger->debug("End of getting names of transaction Custom fields
from the ticket object");
return (1);

Based on the content of this custom field, I would like the condition to
return 1 or return undef.

I get the following in my log:
[Tue Mar  6 13:21:11 2007] [debug]: Get values from transaction custom
field 'CustomField2' from the transaction object ((eval 499):11)
[Tue Mar  6 13:21:11 2007] [error]: Scrip 22 IsApplicable failed: Can't
call method "Content" on an undefined value at (eval 499) line 15.

Any help would  be greatly appreciated. So far I was not able to access
the custom field value at all.

Many many many thanks for any help in advance,

Bestest

Tobias Heinz

Brian Kjelin Olsen schrieb:
> Please forget my "odd problem #1) 
> Scrip "condition" and "preparation code" is - of course - executed before the transaction and "cleanup code" after the transaction - sorry about that!
>
> Anyway, the problem about getting the CF values on ticket transactions still remains - even from the cleanup code ;-)
>
>
> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
>
> -----Oprindelig meddelelse-----
> Fra: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] På vegne af Brian Kjelin Olsen
> Sendt: 6. marts 2007 01:30
> Til: Stephen Turner; rt-users at lists.bestpractical.com
> Emne: SV: [rt-users] I just can't figure out how to get the values frommycustom fields!
>
> Hi Steve
>
> I did try your code example with enthusiasm but still there weren't any
> values.
> I did notice 2 odd things (well... odd to me at least).
>
> 1) The scrip is executed in the same moment when the user press comment,
> reply, etc. This is just before the ticket transaction custom fields are
> presented and that is for sure a reason why I never get any values! I
> really wonder why the scrip is executed (before?) the transaction?!? I
> mean
>
> 2) The scrip part "Custom action cleanup code" wasn't executed. I can't
> figure out why, but suddenly it did execute that action part again. I'm
> sure that I must have done something wrong - but shouldn't it only be
> from the condition part you can control whether to execute both action
> parts or not? It really doesn't matter too much to me. It just seems
> odd, and odd was what I was looking for.
>
> It seems that is was "still close but no cigar" :-)
> Thanks anyway!
>
> - Brian
>
> -----Oprindelig meddelelse-----
> Fra: Stephen Turner [mailto:sturner at MIT.EDU] 
> Sendt: 5. marts 2007 19:34
> Til: Brian Kjelin Olsen; rt-users at lists.bestpractical.com
> Emne: Re:[rt-users] I just can't figure out how to get the values from
> mycustom fields!
>
>   
>> ---------------------
>>     
>
>
> It looks like you're pretty close -
>
> $self->TransactionObj->CustomFieldValues($CF->Name) 
> will give you an ObjectCustomFieldValues 
> collection object - each member of the collection 
> is an ObjectCustomFieldValue object. You can 
> iterate over the collection and see the values something like this:
>
> my $values = $self->TransactionObj->CustomFieldValues($CF->Name);
> while (my $CFV = $values->Next() ) {
>      $RT::Logger->debug($CFV->Content);
> }
>
>
> Steve
>
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