SV: [rt-users] I just can't figure out how to get the values frommycustom fields!

[Brian Kjelin Olsen]

Please forget my "odd problem #1) 
Scrip "condition" and "preparation code" is - of course - executed before the transaction and "cleanup code" after the transaction - sorry about that!

Anyway, the problem about getting the CF values on ticket transactions still remains - even from the cleanup code ;-)


Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S

-----Oprindelig meddelelse-----
Fra: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] På vegne af Brian Kjelin Olsen
Sendt: 6. marts 2007 01:30
Til: Stephen Turner; rt-users at lists.bestpractical.com
Emne: SV: [rt-users] I just can't figure out how to get the values frommycustom fields!

Hi Steve

I did try your code example with enthusiasm but still there weren't any
values.
I did notice 2 odd things (well... odd to me at least).

1) The scrip is executed in the same moment when the user press comment,
reply, etc. This is just before the ticket transaction custom fields are
presented and that is for sure a reason why I never get any values! I
really wonder why the scrip is executed (before?) the transaction?!? I
mean

2) The scrip part "Custom action cleanup code" wasn't executed. I can't
figure out why, but suddenly it did execute that action part again. I'm
sure that I must have done something wrong - but shouldn't it only be
from the condition part you can control whether to execute both action
parts or not? It really doesn't matter too much to me. It just seems
odd, and odd was what I was looking for.

It seems that is was "still close but no cigar" :-)
Thanks anyway!

- Brian

-----Oprindelig meddelelse-----
Fra: Stephen Turner [mailto:sturner at MIT.EDU] 
Sendt: 5. marts 2007 19:34
Til: Brian Kjelin Olsen; rt-users at lists.bestpractical.com
Emne: Re:[rt-users] I just can't figure out how to get the values from
mycustom fields!

>---------------------


It looks like you're pretty close -

$self->TransactionObj->CustomFieldValues($CF->Name) 
will give you an ObjectCustomFieldValues 
collection object - each member of the collection 
is an ObjectCustomFieldValue object. You can 
iterate over the collection and see the values something like this:

my $values = $self->TransactionObj->CustomFieldValues($CF->Name);
while (my $CFV = $values->Next() ) {
     $RT::Logger->debug($CFV->Content);
}


Steve

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