[rt-users] Unable to get values from ticket transaction custom fields

[Brian Kjelin Olsen]

Hi

In the RT Wiki's WriteCustomAction it says that "per-transaction custom field values are not available to Scrips" from release 3.6.1.
Does that means that you never will be able to get the values of a custom field there is associated with a "ticket transaction" from within a scrip?

I entered a code example in this thread: http://lists.bestpractical.com/pipermail/rt-users/2007-March/044584.html
Found a thread about this issue here http://www.gossamer-threads.com/lists/rt/devel/62220, but without any solution.

>From http://wiki.bestpractical.com/index.cgi?WriteCustomAction
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* TransactionObj - returns RT::Transaction instance, the transaction that was applied.
  - Note: as of 3.6.1, per-transaction custom field values are not available to Scrips
* TicketObj - returns RT::Ticket instance which represents the ticket. Our transaction was applied to it.
* TemplateObj - represents the template which was selected for this action.
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Med venlig hilsen / Best regards
Brian Kjelin Olsen
Systemkonsulent
 
Schilling A/S
Baldersbækvej 24-26
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bko at schilling.dk
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