R: [rt-users] Hello, first post and question.

Wed Mar 7 05:52:19 EST 2007

I have a base 3.6.3 on fc6 test env.

My first screen is as yours and the log is:
192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] "GET / HTTP/1.1" 403 3956 "-" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] "GET /icons/apache_pb2.gif HTTP/1
.1" 200 2414 "http://rt/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] "GET /icons/powered_by_fedora.png
 HTTP/1.1" 200 3034 "http://rt/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; r
v:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] "GET /favicon.ico HTTP/1.1" 404 2
76 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219
Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3 HTTP/1.1" 301 289 "-" "
Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3/ HTTP/1.1" 301 299 "-"
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] "GET /rt3/NoAuth/css/3.5-default/
main.css HTTP/1.1" 200 289 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U;
Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] "GET /rt3/NoAuth/images//favicon.
png HTTP/1.1" 200 335 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] "GET /rt3/NoAuth/css/3.5-default/
misc.css HTTP/1.1" 200 713 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] "GET /rt3/NoAuth/css/3.5-default/
login.css HTTP/1.1" 200 461 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] "GET /rt3/NoAuth/css/3.5-default/
logo.css HTTP/1.1" 200 175 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3/index.html HTTP/1.1" 20
0 2789 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070
219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] "GET /rt3/NoAuth/css/3.5-default/
quickbar.css HTTP/1.1" 200 810 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "
Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
approvals.css HTTP/1.1" 200 974 "http://rt/rt3/NoAuth/css/3.5-default/main.css"
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
titlebox.css HTTP/1.1" 200 2435 "http://rt/rt3/NoAuth/css/3.5-default/main.css"
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
forms.css HTTP/1.1" 200 1519 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
ticket.css HTTP/1.1" 200 155 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
transactions.css HTTP/1.1" 200 2483 "http://rt/rt3/NoAuth/css/3.5-default/main.c
ss" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Fir
efox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:16 +0100] "GET /rt3/NoAuth/css/3.5-default/
body.css HTTP/1.1" 200 634 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/3.5-default/
header.css HTTP/1.1" 200 2149 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "M
ozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2
.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/3.5-default/
footer.css HTTP/1.1" 200 924 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
nav.css HTTP/1.1" 200 2212 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/print.css HT
TP/1.1" 200 443 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT
5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/util.js HTTP/
1.1" 200 4614 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.
1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/ahah.js HTTP/
1.1" 200 1001 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.
1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/titlebox-stat
e.js HTTP/1.1" 200 936 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Wind
ows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//bplogo.g
if HTTP/1.1" 200 755 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Window
s NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/ctr-
b2g.gif HTTP/1.1" 200 136 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/cbr-
b2g.gif HTTP/1.1" 200 135 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/cbr-
gray.gif HTTP/1.1" 200 137 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/ctr-
gray.gif HTTP/1.1" 200 138 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"

When I log in as root I have the RT at a glance section at the left with the subsectionsfrom top to bottom:
- 10 highest priority tickets I own
- 10 newest unowned tickets
- quick ticket creation

On the right I have, from top to bottom:
- Reminders
- Quick search

And I have this in httpd access_log:

192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "GET /rt3/NoAuth/images//css/cbr.gif HTTP/1.1" 200 188 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "GET /rt3/NoAuth/images//css/ctr.gif HTTP/1.1" 200 188 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] "GET /rt3/NoAuth/images//css/dark-arrow.png HTTP/1.1" 200 337 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] "GET /rt3/NoAuth/images//css/ct.gif HTTP/1.1" 200 162 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/cb.gif HTTP/1.1" 200 163 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/cbr-b2lb.gif HTTP/1.1" 200 137 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/rollup-arrow.gif HTTP/1.1" 200 82 "http://rt/rt3/NoAuth/css/3.5-default/titlebox.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "POST /rt3/index.html HTTP/1.1" 200 19879 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/ctr-b2lb.gif HTTP/1.1" 200 114 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"

HIH,
Gianluca

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Oscar Gonzalez
> Inviato: martedì 6 marzo 2007 22.50
> A: rt-users at lists.bestpractical.com
> Oggetto: [rt-users] Hello, first post and question.
> 
> Hello everyone, thanks in advance for any help you can give me.
> 
> I currently installed RT (2nd instance on that box). And I'm 
> having a little bit of an issue with its visual appearance. I 
> don't think it looks the way its supposed to look. Please 
> take a look if you could. Use
> (webtest/password1) as the username/pass to look if you would please. 
> URL is http://phs-hdpr.webreachinc.com
> 
> We have a different production install of RT that works great 
> and it looks good. This is running version - 3.4.1.
> The one I'm having problems is running 3.6.3.
> 
> I have been digging around the logs but I can't find any 
> errors relevant to this issue. For example, here's the apache 
> access log for a quick login and a few clicks inside the application.
> 
> 
> ip.ip.ip.ip - - [06/Mar/2007:13:33:33 -0800] "GET / HTTP/1.1" 
> 200 2704 ip.ip.ip.ip - - [06/Mar/2007:13:33:44 -0800] "POST 
> /index.html HTTP/1.1" 
> 200 11298
> ip.ip.ip.ip - - [06/Mar/2007:13:33:52 -0800] "GET 
> /Search/Simple.html HTTP/1.1" 200 4134 ip.ip.ip.ip - - 
> [06/Mar/2007:13:33:56 -0800] "GET /Tools/index.html HTTP/1.1" 
> 200 3570 ip.ip.ip.ip - - [06/Mar/2007:13:34:01 -0800] "GET 
> /User/Prefs.html HTTP/1.1" 200 10136 ip.ip.ip.ip - - 
> [06/Mar/2007:13:34:08 -0800] "GET /Search/Simple.html?q=test 
> HTTP/1.1" 200 18513 ip.ip.ip.ip - - [06/Mar/2007:13:34:17 
> -0800] "GET /Approvals/ HTTP/1.1" 
> 200 5035
> ip.ip.ip.ip - - [06/Mar/2007:13:34:22 -0800] "POST 
> /Approvals/ HTTP/1.1" 
> 200 5036
> ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] "GET 
> /NoAuth/Logout.html HTTP/1.1" 200 200 ip.ip.ip.ip - - 
> [06/Mar/2007:13:35:49 -0800] "GET / HTTP/1.1" 200 2704
> 
> As you can see all accesses are 200 so I don't think its a 
> permissions issue... but I just don't see any requests for 
> images or css files. I just don't know how to fix this if I 
> can't find an actual error.
> 
> On a side note, there is this error that comes up once in a 
> while in the error log, but I can't figure out what or why 
> this is happening, but I don't think its related. I could be wrong.
> 
>  ip.ip.ip.ip  FastCGI: server
> "/usr/local/rt.phs-hdpr/bin/mason_handler.fcgi" stderr: Use 
> of uninitialized value in pattern match (m//) at 
> /usr/local/rt.phs-hdpr/lib/RT/Interface/Web.pm line 1637, 
> <DATA> line 1662., referer: http://phs-hdpr.webreachinc.com/
> 
> Running this on a Linux Box.
> CentOS release 4.2 (Final)
> Perl 5.8.5-16
> mysql-server-5.0.18-2.1.c4
> httpd-2.0.52-19.ent.centos4
> Manually installed to /usr/loca/<name>/
> 
> Thanks a lot in advance! Please let me know if you need more 
> information to help me.
> Oscar.
> 
> 
> 
> 
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