R: [rt-users] Hello, first post and question.

Wed Mar 7 10:39:11 EST 2007

Thank you! I have all that, the parts I'm missing (even after I went to 
3.4 compat mode using the different stylesheet) are little subtle 
things. That and when I log in, like  you did... everything looks HUGE. 
It almost feels like it is made for blind people, or set to some 
high-visibility profile. It is similar to what you would see if you 
pressed "ctrl +" on your browser to make things bigger... only I didnt. 
it looks like this on a mac, on a pc and on a number of browsers on both 
platforms.

Here is an example of the little things I'm missing and I can't find out 
why. I do have an error in the logs which I'll post in a separate 
question because I think its unrelated....
For example, when you do a ticket query, all 4 buttons next to the 
"And/Or" and "Delete" buttons are blank. I can't see which one is which 
and thus can't really create queries with nested options.

I don't think this is related to the style.

Gianluca Cecchi wrote:
> I have a base 3.6.3 on fc6 test env.
>
> My first screen is as yours and the log is:
> 192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] "GET / HTTP/1.1" 403 3956 "-" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] "GET /icons/apache_pb2.gif HTTP/1
> .1" 200 2414 "http://rt/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
> .2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] "GET /icons/powered_by_fedora.png
>  HTTP/1.1" 200 3034 "http://rt/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; r
> v:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] "GET /favicon.ico HTTP/1.1" 404 2
> 76 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219
> Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3 HTTP/1.1" 301 289 "-" "
> Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
> 2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3/ HTTP/1.1" 301 299 "-"
> "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
> /2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] "GET /rt3/NoAuth/css/3.5-default/
> main.css HTTP/1.1" 200 289 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U;
> Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] "GET /rt3/NoAuth/images//favicon.
> png HTTP/1.1" 200 335 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
> .2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] "GET /rt3/NoAuth/css/3.5-default/
> misc.css HTTP/1.1" 200 713 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
> lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
> 0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] "GET /rt3/NoAuth/css/3.5-default/
> login.css HTTP/1.1" 200 461 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Moz
> illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
> .0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] "GET /rt3/NoAuth/css/3.5-default/
> logo.css HTTP/1.1" 200 175 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
> lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
> 0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] "GET /rt3/index.html HTTP/1.1" 20
> 0 2789 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070
> 219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] "GET /rt3/NoAuth/css/3.5-default/
> quickbar.css HTTP/1.1" 200 810 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "
> Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
> 2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> approvals.css HTTP/1.1" 200 974 "http://rt/rt3/NoAuth/css/3.5-default/main.css"
> "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
> /2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> titlebox.css HTTP/1.1" 200 2435 "http://rt/rt3/NoAuth/css/3.5-default/main.css"
> "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
> /2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> forms.css HTTP/1.1" 200 1519 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> ticket.css HTTP/1.1" 200 155 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> transactions.css HTTP/1.1" 200 2483 "http://rt/rt3/NoAuth/css/3.5-default/main.c
> ss" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Fir
> efox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:16 +0100] "GET /rt3/NoAuth/css/3.5-default/
> body.css HTTP/1.1" 200 634 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
> lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
> 0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/3.5-default/
> header.css HTTP/1.1" 200 2149 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "M
> ozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2
> .0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/3.5-default/
> footer.css HTTP/1.1" 200 924 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] "GET /rt3/NoAuth/css/3.5-default/
> nav.css HTTP/1.1" 200 2212 "http://rt/rt3/NoAuth/css/3.5-default/main.css" "Mozi
> lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
> 0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/css/print.css HT
> TP/1.1" 200 443 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT
> 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/util.js HTTP/
> 1.1" 200 4614 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.
> 1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/ahah.js HTTP/
> 1.1" 200 1001 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.
> 1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] "GET /rt3/NoAuth/js/titlebox-stat
> e.js HTTP/1.1" 200 936 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Wind
> ows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//bplogo.g
> if HTTP/1.1" 200 755 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Window
> s NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/ctr-
> b2g.gif HTTP/1.1" 200 136 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Moz
> illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
> .0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/cbr-
> b2g.gif HTTP/1.1" 200 135 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Moz
> illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
> .0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/cbr-
> gray.gif HTTP/1.1" 200 137 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] "GET /rt3/NoAuth/images//css/ctr-
> gray.gif HTTP/1.1" 200 138 "http://rt/rt3/NoAuth/css/3.5-default/footer.css" "Mo
> zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
> 0.0.2"
>
>
>
>
> When I log in as root I have the RT at a glance section at the left with the subsectionsfrom top to bottom:
> - 10 highest priority tickets I own
> - 10 newest unowned tickets
> - quick ticket creation
>
> On the right I have, from top to bottom:
> - Reminders
> - Quick search
>
> And I have this in httpd access_log:
>
> 192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "GET /rt3/NoAuth/images//css/cbr.gif HTTP/1.1" 200 188 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "GET /rt3/NoAuth/images//css/ctr.gif HTTP/1.1" 200 188 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] "GET /rt3/NoAuth/images//css/dark-arrow.png HTTP/1.1" 200 337 "http://rt/rt3/NoAuth/css/3.5-default/nav.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] "GET /rt3/NoAuth/images//css/ct.gif HTTP/1.1" 200 162 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/cb.gif HTTP/1.1" 200 163 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/cbr-b2lb.gif HTTP/1.1" 200 137 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/rollup-arrow.gif HTTP/1.1" 200 82 "http://rt/rt3/NoAuth/css/3.5-default/titlebox.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] "POST /rt3/index.html HTTP/1.1" 200 19879 "http://rt/rt3/index.html" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
> 192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] "GET /rt3/NoAuth/images//css/ctr-b2lb.gif HTTP/1.1" 200 114 "http://rt/rt3/NoAuth/css/3.5-default/header.css" "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
>  
> HIH,
> Gianluca
>
>   
>> -----Messaggio originale-----
>> Da: rt-users-bounces at lists.bestpractical.com 
>> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
>> di Oscar Gonzalez
>> Inviato: martedì 6 marzo 2007 22.50
>> A: rt-users at lists.bestpractical.com
>> Oggetto: [rt-users] Hello, first post and question.
>>
>> Hello everyone, thanks in advance for any help you can give me.
>>
>> I currently installed RT (2nd instance on that box). And I'm 
>> having a little bit of an issue with its visual appearance. I 
>> don't think it looks the way its supposed to look. Please 
>> take a look if you could. Use
>> (webtest/password1) as the username/pass to look if you would please. 
>> URL is http://phs-hdpr.webreachinc.com
>>
>> We have a different production install of RT that works great 
>> and it looks good. This is running version - 3.4.1.
>> The one I'm having problems is running 3.6.3.
>>
>> I have been digging around the logs but I can't find any 
>> errors relevant to this issue. For example, here's the apache 
>> access log for a quick login and a few clicks inside the application.
>>
>>
>> ip.ip.ip.ip - - [06/Mar/2007:13:33:33 -0800] "GET / HTTP/1.1" 
>> 200 2704 ip.ip.ip.ip - - [06/Mar/2007:13:33:44 -0800] "POST 
>> /index.html HTTP/1.1" 
>> 200 11298
>> ip.ip.ip.ip - - [06/Mar/2007:13:33:52 -0800] "GET 
>> /Search/Simple.html HTTP/1.1" 200 4134 ip.ip.ip.ip - - 
>> [06/Mar/2007:13:33:56 -0800] "GET /Tools/index.html HTTP/1.1" 
>> 200 3570 ip.ip.ip.ip - - [06/Mar/2007:13:34:01 -0800] "GET 
>> /User/Prefs.html HTTP/1.1" 200 10136 ip.ip.ip.ip - - 
>> [06/Mar/2007:13:34:08 -0800] "GET /Search/Simple.html?q=test 
>> HTTP/1.1" 200 18513 ip.ip.ip.ip - - [06/Mar/2007:13:34:17 
>> -0800] "GET /Approvals/ HTTP/1.1" 
>> 200 5035
>> ip.ip.ip.ip - - [06/Mar/2007:13:34:22 -0800] "POST 
>> /Approvals/ HTTP/1.1" 
>> 200 5036
>> ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] "GET 
>> /NoAuth/Logout.html HTTP/1.1" 200 200 ip.ip.ip.ip - - 
>> [06/Mar/2007:13:35:49 -0800] "GET / HTTP/1.1" 200 2704
>>
>> As you can see all accesses are 200 so I don't think its a 
>> permissions issue... but I just don't see any requests for 
>> images or css files. I just don't know how to fix this if I 
>> can't find an actual error.
>>
>> On a side note, there is this error that comes up once in a 
>> while in the error log, but I can't figure out what or why 
>> this is happening, but I don't think its related. I could be wrong.
>>
>>  ip.ip.ip.ip  FastCGI: server
>> "/usr/local/rt.phs-hdpr/bin/mason_handler.fcgi" stderr: Use 
>> of uninitialized value in pattern match (m//) at 
>> /usr/local/rt.phs-hdpr/lib/RT/Interface/Web.pm line 1637, 
>> <DATA> line 1662., referer: http://phs-hdpr.webreachinc.com/
>>
>> Running this on a Linux Box.
>> CentOS release 4.2 (Final)
>> Perl 5.8.5-16
>> mysql-server-5.0.18-2.1.c4
>> httpd-2.0.52-19.ent.centos4
>> Manually installed to /usr/loca/<name>/
>>
>> Thanks a lot in advance! Please let me know if you need more 
>> information to help me.
>> Oscar.
>>
>>
>>
>>
>> _______________________________________________
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>>
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>>
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>>
>>     
>
>   
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