[rt-users] Longgggg ticket taking a while to load

[Jesse Vincent]

On Thu, Mar 01, 2007 at 11:51:18PM -0800, Philip Kime wrote:
> We have one particular ticket at the moment which has about 175
> transactions in it - lots of replies/comments etc. No binary stuff, no
> attachments, just text and not that much text per transaction. But it
> takes nearly two minutes to load up. After loading, something is cached,
> either query and/or MASON stuff and it takes about 15 seconds to load
> until it gets cleared out of the cache. I wonder if there is a DB index
> we might add for this? Anybobody else had this? RT 3.6.3

I have a sneaking suspicion that the issue is Text::Quoted's parsing.
But I'm not 100% sure.
>  
> PK
>  
> --
> Philip Kime
> NOPS Systems Architect
> 310 401 0407
>  

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