[rt-users] Longgggg ticket taking a while to load

[Philip Kime]

We have one particular ticket at the moment which has about 175
transactions in it - lots of replies/comments etc. No binary stuff, no
attachments, just text and not that much text per transaction. But it
takes nearly two minutes to load up. After loading, something is cached,
either query and/or MASON stuff and it takes about 15 seconds to load
until it gets cleared out of the cache. I wonder if there is a DB index
we might add for this? Anybobody else had this? RT 3.6.3
 
PK
 
--
Philip Kime
NOPS Systems Architect
310 401 0407
 
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