[rt-users] Duplicate updates

[Steve Huston]

I've just upgraded our RT system from 3.0.2 to 3.6.3, and found
something that keeps coming up and making a problem.  If I click on
"resolve" to close a ticket for example, even if I enter no comments it
will show in the history that a comment was added.  What's worse, if I
do add a comment it'll show up twice - including the "time worked" field
being applied twice!

Even if I just click "resolve" and then back out of the page, having
done nothing to the contents of the resolve page, it will still show
that there was a comment added, when nothing was done at all.

To see an example:  http://www.astro.princeton.edu/~huston/rt.png (the
two comments, at 17:47:00 and 17:47:07 are identical).  I don't even
remember what I did at 17:47:[42,52] which caused the second set of
comments to show up.

While I say I "upgraded" from 3.0.2 to 3.6.3, it was not a standard
upgrade like you may think.  The entire machine was upgraded from RH8 to
Fedora 6; the upgrade on RT was done by copying off the config and
dumping the database, then restoring the database on the new install of
the machine and recreating the config file.  So I know there's no old
scripts or files laying around that could be causing this.

-- 
Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
  Princeton University  |    ICBM Address: 40.346525   -74.651285
    126 Peyton Hall     |"On my ship, the Rocinante, wheeling through
  Princeton, NJ   08544 | the galaxies; headed for the heart of Cygnus,
    (609) 258-7375      | headlong into mystery."  -Rush, 'Cygnus X-1'