[rt-users] Duplicate updates

[Jesse Vincent]

On Thu, Mar 08, 2007 at 12:28:07PM -0500, Steve Huston wrote:
> I've just upgraded our RT system from 3.0.2 to 3.6.3, and found
> something that keeps coming up and making a problem.  If I click on
> "resolve" to close a ticket for example, even if I enter no comments it
> will show in the history that a comment was added.  What's worse, if I
> do add a comment it'll show up twice - including the "time worked" field
> being applied twice!
> 
> Even if I just click "resolve" and then back out of the page, having
> done nothing to the contents of the resolve page, it will still show
> that there was a comment added, when nothing was done at all.

You're running on a mysql without innodb is my guess.

> 
> To see an example:  http://www.astro.princeton.edu/~huston/rt.png (the
> two comments, at 17:47:00 and 17:47:07 are identical).  I don't even
> remember what I did at 17:47:[42,52] which caused the second set of
> comments to show up.
> 
> While I say I "upgraded" from 3.0.2 to 3.6.3, it was not a standard
> upgrade like you may think.  The entire machine was upgraded from RH8 to
> Fedora 6; the upgrade on RT was done by copying off the config and
> dumping the database, then restoring the database on the new install of
> the machine and recreating the config file.  So I know there's no old
> scripts or files laying around that could be causing this.
> 
> -- 
> Steve Huston - W2SRH - Unix Sysadmin, Dept. of Astrophysical Sciences
>   Princeton University  |    ICBM Address: 40.346525   -74.651285
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>     (609) 258-7375      | headlong into mystery."  -Rush, 'Cygnus X-1'
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