[rt-users] Searching by ticket transaction custom fields.

[Tobias Heinz]

Dear Jacob,

i am working on the same problem for the best of the past few days.

It appears to be impossible. The Transaction_Overlay.pm has the 
definition for CustomFieldValues but ->Content never returns anything or 
fails. To me it seems as if transaction level content fields can not be 
used anywhere.

I am now trying to get the values directly from the database and to 
build this into a customisation of scrips and/or template.

I don't know if this is the right way to do this but if I get this cruel 
hack to work, I will share this with you.

Bestest

Tobias

Jacob Helwig schrieb:
>
> Oh, great, and all-knowing RT Users community:
>
>  
>
> I have a custom field that applies to ticket transactions.  I’d like 
> to search for any/all tickets that have a value set for this field, in 
> any of their transactions.  I seem to be overlooking something, since 
> I can’t seem to find how to search based on transaction custom fields, 
> and my Googling thus far, has turned up nothing.  Is this possible?  
> Am I blind?
>
>  
>
> -- 
>
> Jacob Helwig
>
> PC Technician
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