[rt-users] Workflow question: RT on both ends of a ticket

[Roy El-Hames]

Carl;
>> Have you investigated having relationship between the 2 tickets 
>> (parent/child or refer to etc) then applying a scrip when an update to 
>> one submits an update to the other??
>>     
>
> I'd not thought of that - there's already some ticket relationships
> going on, so the scrip would have to figure out if the related ticket
> was in the apppropriate queue or not before choosing to update it.
>
>   
I would use cfs to distinguish which tickets to auto update the related 
ticket ..
We have a process not so different from yours, the way we did it, on a 
cf change a new ticket is forked out from the original as Depends on, 
however what we do is only comments are propagated, correspondence are 
kept separate in each ticket.
Roy