[rt-users] Data pathways

[Kenneth Crocker]

Roy,


	Thanks. I'll get right to it.


Kenn
LBNL

Roy El-Hames wrote:
> Kenneth;
> 
> RT Essentials is a good start also the wiki
> and the best source of all is in
> /opt/rt3/lib/RT and /opt/rt3/share/html (if you have installed RT in /opt)
> or example you query about $Ticket->Creator
> if you look in /opt/rt3/lib/RT/Tickets_Overlay.pm or 
> /opt/rt3/lib/RT/Ticket_Overlay.pm you 'll find that what you need is:
> $Ticket->CreatorObj->Name (for the Creator's name) or 
> $Ticket->CreatorObj->EmailAddress for the email address
> 
> Roy
> 
> 
> Kenneth Crocker wrote:
>> To all,
>>
>>
>>     All of the code we use on Rt is something we found using all the 
>> examples you guys send in to the user's group. For example, the 
>> following code is not something we invented, but copied.
>>
>> $trans->Message->First->GetHeader eq 'Received'
>> $Transaction->Content()
>> $Ticket_Description = $Ticket->FirstCustomFieldValue('Description')
>>
>>     However, I was wondering where the examples are for such code. 
>> Where do I find the pathway for the creator of a ticket? I tried 
>> {$Ticket->Creator} but only got a numer. How do I get the actual 
>> UserID? How do I find out how to find other data? I tried looking at 
>> the DataBase and using record names but that doesn't seem to work. I 
>> can probably figure out what to do if I can find the info on how to 
>> access the data or figure out the pathway. Thanks.
>>
>> Kenn
>> LBNL
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>