[rt-users] Data pathways

[Roy El-Hames]

Kenneth;

RT Essentials is a good start also the wiki
and the best source of all is in
/opt/rt3/lib/RT and /opt/rt3/share/html (if you have installed RT in /opt)
or example you query about $Ticket->Creator
if you look in /opt/rt3/lib/RT/Tickets_Overlay.pm or 
/opt/rt3/lib/RT/Ticket_Overlay.pm you 'll find that what you need is:
$Ticket->CreatorObj->Name (for the Creator's name) or 
$Ticket->CreatorObj->EmailAddress for the email address

Roy


Kenneth Crocker wrote:
> To all,
>
>
>     All of the code we use on Rt is something we found using all the 
> examples you guys send in to the user's group. For example, the 
> following code is not something we invented, but copied.
>
> $trans->Message->First->GetHeader eq 'Received'
> $Transaction->Content()
> $Ticket_Description = $Ticket->FirstCustomFieldValue('Description')
>
>     However, I was wondering where the examples are for such code. 
> Where do I find the pathway for the creator of a ticket? I tried 
> {$Ticket->Creator} but only got a numer. How do I get the actual 
> UserID? How do I find out how to find other data? I tried looking at 
> the DataBase and using record names but that doesn't seem to work. I 
> can probably figure out what to do if I can find the info on how to 
> access the data or figure out the pathway. Thanks.
>
> Kenn
> LBNL
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