[rt-users] Updates being recorded but not emailed - Undefined Subroutine??

[Dayton Jones]

I've got a fresh 3.6.3 install (with LDAP overlay) running on FC6,
everything appears to be fine other than no emails are being sent out
when tickets are updated.

 

Scenario - I view a ticket, make a comment/reply to ticket, hit submit -
UI shows "Message Recorded" but no mail gets sent (nothing shows in
users mail box or in /var/spool/maillog)

 

The following shows /var/log/messages:

 

Mar 13 13:10:05 helpdesk RT: RT::User::CanonicalizeEmailAddress => 
(/opt/rt3/local/lib/RT/User_Local.pm:345) 

Mar 13 13:10:05 helpdesk RT: RT::User::CanonicalizeEmailAddress => 
(/opt/rt3/local/lib/RT/User_Local.pm:345) 

Mar 13 13:10:05 helpdesk RT: Scrip Prepare 1 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
[/opt/rt3/lib/RT/Action/Generic.pm:107] 
[/opt/rt3/lib/RT/Action/Generic.pm:79] 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
[/opt/rt3/lib/RT/Record.pm:1444] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] 
[/opt/rt3/lib/RT/Interface/Web.pm:570] 
[/opt/rt3/share/html/Ticket/Display.html:142] 
[/opt/rt3/share/html/Ticket/Update.html:216] 
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) 

Mar 13 13:10:05 helpdesk RT: Scrip Prepare 5 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
[/opt/rt3/lib/RT/Action/Generic.pm:107] 
[/opt/rt3/lib/RT/Action/Generic.pm:79] 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
[/opt/rt3/lib/RT/Record.pm:1444] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] 
[/opt/rt3/lib/RT/Interface/Web.pm:570] 
[/opt/rt3/share/html/Ticket/Display.html:142] 
[/opt/rt3/share/html/Ticket/Update.html:216] 
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) 

Mar 13 13:10:05 helpdesk RT: Scrip Prepare 6 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
[/opt/rt3/lib/RT/Action/Generic.pm:107] 
[/opt/rt3/lib/RT/Action/Generic.pm:79] 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
[/opt/rt3/lib/RT/Record.pm:1444] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] 
[/opt/rt3/lib/RT/Interface/Web.pm:570] 
[/opt/rt3/share/html/Ticket/Display.html:142] 
[/opt/rt3/share/html/Ticket/Update.html:216] 
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) 

Mar 13 13:10:05 helpdesk RT: Scrip Prepare 7 died. - Undefined
subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: 
[/opt/rt3/lib/RT/Action/Generic.pm:107] 
[/opt/rt3/lib/RT/Action/Generic.pm:79] 
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] 
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] 
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] 
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] 
[/opt/rt3/lib/RT/Record.pm:1444] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] 
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] 
[/opt/rt3/lib/RT/Interface/Web.pm:570] 
[/opt/rt3/share/html/Ticket/Display.html:142] 
[/opt/rt3/share/html/Ticket/Update.html:216] 
[/opt/rt3/share/html/autohandler:292]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) 

Mar 13 13:10:05 helpdesk RT: Use of uninitialized value in pattern match
(m//) at /opt/rt3/lib/RT/Interface/Web.pm line 1390.
(/opt/rt3/lib/RT/Interface/Web.pm:1390) 

 

 

I can go back and view the ticket and the changes are there, so what do
I need to do in order to get the updates emailed?  Sendmail itself is
working just fine, just never receives the message from RT.

 

 

Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones at proofpoint.com

 

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