[rt-users] Email Updates

[Roy El-Hames]

Hi JJ;
Well you 'll even be more in love with RT, because the whole (well most 
of) idea of RT is sending emailing notifications when tickets 
created/updated/ and anything else ..
You seem to be missing a big part (unless I misunderstood your request)?!
Look into scrips (Configuration -> Global -> Scrips) from the web 
interface where you can set default or custom made conditions on when 
emails are sent, and also set actions that can include whom should 
receive emails etc

Regards;
Roy

JJ Asghar wrote:
>
> Greetings,
>
>     First off i'm in love with RT.  It's stream lined and consolidated 
> my IT staff like crazy.  I couldn't think of anything better.
>
>     I do have a question though, is there a way for an email to be 
> sent out when a new ticket is created, updated, and/or put in my queue?
>     
>     I looked around the WIKI and to no avail...
>
>     Thanks in advance!
>
> -J
>
>
>
> Best Regards,
> JJ Asghar
> Network Administrator
> Free: (800) 729 3400
> Direct: (512) 623 5619
> Fax: (512) 339 9592
> mailto: jj at imagemicro.com
>
>
>
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