[rt-users] Email Updates

[JJ Asghar]

Hey Roy,
	Thanks for the heads up.  If you havent noticed i'm a complete  
n00b.  below is what is in that "directory" what should i change/ 
install/whatever to get what i'm looking for done?

(no value)
On Correspond Open Tickets with template Blank

(no value)
On Owner Change Notify Owner with template Transaction

(no value)
On Create Autoreply To Requestors with template Autoreply

(no value)
On Create Notify AdminCcs with template Transaction

(no value)
On Correspond Notify AdminCcs with template Admin Correspondence

(no value)
On Correspond Notify Requestors and Ccs with template Correspondence

(no value)
On Correspond Notify Other Recipients with template Correspondence

(no value)
On Comment Notify AdminCcs as Comment with template Admin Comment

(no value)
On Comment Notify Other Recipients as Comment with template  
Correspondence

(no value)
On Resolve Notify Requestors with template Resolved



Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: jj at imagemicro.com


On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:

> Hi JJ;
> Well you 'll even be more in love with RT, because the whole (well  
> most of) idea of RT is sending emailing notifications when tickets  
> created/updated/ and anything else ..
> You seem to be missing a big part (unless I misunderstood your  
> request)?!
> Look into scrips (Configuration -> Global -> Scrips) from the web  
> interface where you can set default or custom made conditions on  
> when emails are sent, and also set actions that can include whom  
> should receive emails etc
>
> Regards;
> Roy
>
> JJ Asghar wrote:
>>
>> Greetings,
>>
>>     First off i'm in love with RT.  It's stream lined and  
>> consolidated my IT staff like crazy.  I couldn't think of anything  
>> better.
>>
>>     I do have a question though, is there a way for an email to be  
>> sent out when a new ticket is created, updated, and/or put in my  
>> queue?
>>         I looked around the WIKI and to no avail...
>>
>>     Thanks in advance!
>>
>> -J
>>
>>
>>
>> Best Regards,
>> JJ Asghar
>> Network Administrator
>> Free: (800) 729 3400
>> Direct: (512) 623 5619
>> Fax: (512) 339 9592
>> mailto: jj at imagemicro.com
>>
>>
>>
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