[rt-users] Action on "queue transfer"

[Gene LeDuc]

I want RT to send an e-mail to a specific address (an external mailing 
list, not a user) when a ticket gets moved from my DMCA queue to the TNS 
queue.  A couple of questions:

1.  Can I specify an address (either in the scrip or the template) like 
"user at addr.com" or must I use Owner, Requestor, etc.?

2.  I'm assuming I should put the template in the TNS queue.  Should the 
scrip go in the DMCA or TNS queue?

Any insights into the best approach to accomplish this will also be 
appreciated.

Thanks,
Gene


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University