[rt-users] Action on "queue transfer"

[Roy El-Hames]

I think :
In your TNS queue create scrip
Condition On Queue Change
Action Notify Others
Template : yourcustomtemplate

Create yourcustomtemplate
in the top 2 line2

cc:user at addr.com
 Attach-Message: Yes

leave few blank lines then put your text.

Good luck
Roy         

Gene LeDuc wrote:
> I want RT to send an e-mail to a specific address (an external mailing 
> list, not a user) when a ticket gets moved from my DMCA queue to the 
> TNS queue.  A couple of questions:
>
> 1.  Can I specify an address (either in the scrip or the template) 
> like "user at addr.com" or must I use Owner, Requestor, etc.?
>
> 2.  I'm assuming I should put the template in the TNS queue.  Should 
> the scrip go in the DMCA or TNS queue?
>
> Any insights into the best approach to accomplish this will also be 
> appreciated.
>
> Thanks,
> Gene
>
>