[rt-users] Email Updates

[JJ Asghar]

Roy,
	Opps sorry i forgot to say this.... I have an working mail system, i  
get the auto responses et al, it's just i'd like the ability to get  
an email when a new ticket is opened and or put in my queue.
	I really stink at describing my problems in emails :P.

-J



Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: jj at imagemicro.com


On Mar 14, 2007, at 11:14 AM, Roy El-Hames wrote:

> JJ;
> Before then i guess you have not up the mail gateway .. take a look  
> at the README in your source files (the package where you installed  
> RT from).
> Also the wiki on how to set up RT, Sorry have n't a browser to hand  
> to locate exact page ..
> But you need to be at a point where you can send an email to your  
> rt  which creates a ticket then email you back an auto-responder
> Roy
> (btw you may also get info from /opt/rt3/bin/rt-mailgate)
>
> JJ Asghar wrote:
>>
>> Hey Roy,
>>     Thanks for the heads up.  If you havent noticed i'm a complete  
>> n00b.  below is what is in that "directory" what should i change/ 
>> install/whatever to get what i'm looking for done?
>>
>> (no value)
>> On Correspond Open Tickets with template Blank
>>
>> (no value)
>> On Owner Change Notify Owner with template Transaction
>>
>> (no value)
>> On Create Autoreply To Requestors with template Autoreply
>>
>> (no value)
>> On Create Notify AdminCcs with template Transaction
>>
>> (no value)
>> On Correspond Notify AdminCcs with template Admin Correspondence
>>
>> (no value)
>> On Correspond Notify Requestors and Ccs with template Correspondence
>>
>> (no value)
>> On Correspond Notify Other Recipients with template Correspondence
>>
>> (no value)
>> On Comment Notify AdminCcs as Comment with template Admin Comment
>>
>> (no value)
>> On Comment Notify Other Recipients as Comment with template  
>> Correspondence
>>
>> (no value)
>> On Resolve Notify Requestors with template Resolved
>>
>>
>>
>> Best Regards,
>> JJ Asghar
>> Network Administrator
>> Free: (800) 729 3400
>> Direct: (512) 623 5619
>> Fax: (512) 339 9592
>> mailto: jj at imagemicro.com
>>
>>
>> On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:
>>
>>> Hi JJ;
>>> Well you 'll even be more in love with RT, because the whole  
>>> (well most of) idea of RT is sending emailing notifications when  
>>> tickets created/updated/ and anything else ..
>>> You seem to be missing a big part (unless I misunderstood your  
>>> request)?!
>>> Look into scrips (Configuration -> Global -> Scrips) from the web  
>>> interface where you can set default or custom made conditions on  
>>> when emails are sent, and also set actions that can include whom  
>>> should receive emails etc
>>>
>>> Regards;
>>> Roy
>>>
>>> JJ Asghar wrote:
>>>>
>>>> Greetings,
>>>>
>>>>     First off i'm in love with RT.  It's stream lined and  
>>>> consolidated my IT staff like crazy.  I couldn't think of  
>>>> anything better.
>>>>
>>>>     I do have a question though, is there a way for an email to  
>>>> be sent out when a new ticket is created, updated, and/or put in  
>>>> my queue?
>>>>         I looked around the WIKI and to no avail...
>>>>
>>>>     Thanks in advance!
>>>>
>>>> -J
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>> JJ Asghar
>>>> Network Administrator
>>>> Free: (800) 729 3400
>>>> Direct: (512) 623 5619
>>>> Fax: (512) 339 9592
>>>> mailto: jj at imagemicro.com
>>>>
>>>>
>>>>
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>>
>>
>

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