[rt-users] Email Updates

[Roy El-Hames]

Ahh ok;
back to your (Configuration -> Global -> Scrips) , new scrip:
Condition: On Status Change
Action: Notify (Requester or Owner ..you pick the role that should get 
the email)
Template : The template of your choice AdminCorrepondence is a good one
Once you've done this I am pretty sure you 'll be able to figure out the 
"put in my queue notification"
Good luck;
Roy
 
JJ Asghar wrote:
>
> Roy,
>     Opps sorry i forgot to say this.... I have an working mail system, 
> i get the auto responses et al, it's just i'd like the ability to get 
> an email when a new ticket is opened and or put in my queue.
>     I really stink at describing my problems in emails :P.
>
> -J
>
>
>
> Best Regards,
> JJ Asghar
> Network Administrator
> Free: (800) 729 3400
> Direct: (512) 623 5619
> Fax: (512) 339 9592
> mailto: jj at imagemicro.com
>
>
> On Mar 14, 2007, at 11:14 AM, Roy El-Hames wrote:
>
>> JJ;
>> Before then i guess you have not up the mail gateway .. take a look 
>> at the README in your source files (the package where you installed 
>> RT from).
>> Also the wiki on how to set up RT, Sorry have n't a browser to hand 
>> to locate exact page ..
>> But you need to be at a point where you can send an email to your rt  
>> which creates a ticket then email you back an auto-responder
>> Roy
>> (btw you may also get info from /opt/rt3/bin/rt-mailgate)
>>
>> JJ Asghar wrote:
>>>
>>> Hey Roy,
>>>     Thanks for the heads up.  If you havent noticed i'm a complete 
>>> n00b.  below is what is in that "directory" what should i 
>>> change/install/whatever to get what i'm looking for done?
>>>
>>> (no value)
>>> On Correspond Open Tickets with template Blank
>>>
>>> (no value)
>>> On Owner Change Notify Owner with template Transaction
>>>
>>> (no value)
>>> On Create Autoreply To Requestors with template Autoreply
>>>
>>> (no value)
>>> On Create Notify AdminCcs with template Transaction
>>>
>>> (no value)
>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>>
>>> (no value)
>>> On Correspond Notify Requestors and Ccs with template Correspondence
>>>
>>> (no value)
>>> On Correspond Notify Other Recipients with template Correspondence
>>>
>>> (no value)
>>> On Comment Notify AdminCcs as Comment with template Admin Comment
>>>
>>> (no value)
>>> On Comment Notify Other Recipients as Comment with template 
>>> Correspondence
>>>
>>> (no value)
>>> On Resolve Notify Requestors with template Resolved
>>>
>>>
>>>
>>> Best Regards,
>>> JJ Asghar
>>> Network Administrator
>>> Free: (800) 729 3400
>>> Direct: (512) 623 5619
>>> Fax: (512) 339 9592
>>> mailto: jj at imagemicro.com
>>>
>>>
>>> On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:
>>>
>>>> Hi JJ;
>>>> Well you 'll even be more in love with RT, because the whole (well 
>>>> most of) idea of RT is sending emailing notifications when tickets 
>>>> created/updated/ and anything else ..
>>>> You seem to be missing a big part (unless I misunderstood your 
>>>> request)?!
>>>> Look into scrips (Configuration -> Global -> Scrips) from the web 
>>>> interface where you can set default or custom made conditions on 
>>>> when emails are sent, and also set actions that can include whom 
>>>> should receive emails etc
>>>>
>>>> Regards;
>>>> Roy
>>>>
>>>> JJ Asghar wrote:
>>>>>
>>>>> Greetings,
>>>>>
>>>>>     First off i'm in love with RT.  It's stream lined and 
>>>>> consolidated my IT staff like crazy.  I couldn't think of anything 
>>>>> better.
>>>>>
>>>>>     I do have a question though, is there a way for an email to be 
>>>>> sent out when a new ticket is created, updated, and/or put in my 
>>>>> queue?
>>>>>         I looked around the WIKI and to no avail...
>>>>>
>>>>>     Thanks in advance!
>>>>>
>>>>> -J
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>> JJ Asghar
>>>>> Network Administrator
>>>>> Free: (800) 729 3400
>>>>> Direct: (512) 623 5619
>>>>> Fax: (512) 339 9592
>>>>> mailto: jj at imagemicro.com
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------------------------------------------------ 
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>
>>>>> Community help: http://wiki.bestpractical.com
>>>>> Commercial support: sales at bestpractical.com
>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly 
>>>>> Media. Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>
>>>
>>
>
>