[rt-users] Email Updates

[Kenneth Crocker]

JJ,


	Also, you can set up the notifications to initiate fr specific Queues 
as well, instead of being global. That way, if you name a Queue-specific 
scrip the same name as a global one, then the Queue-specific scrip 
overrides and you can set that one up to use a special template, etc. 
for that particular Queue, if you want.

Kenn
LBNL

Roy El-Hames wrote:
> Hi JJ;
> Well you 'll even be more in love with RT, because the whole (well most 
> of) idea of RT is sending emailing notifications when tickets 
> created/updated/ and anything else ..
> You seem to be missing a big part (unless I misunderstood your request)?!
> Look into scrips (Configuration -> Global -> Scrips) from the web 
> interface where you can set default or custom made conditions on when 
> emails are sent, and also set actions that can include whom should 
> receive emails etc
> 
> Regards;
> Roy
> 
> JJ Asghar wrote:
>>
>> Greetings,
>>
>>     First off i'm in love with RT.  It's stream lined and consolidated 
>> my IT staff like crazy.  I couldn't think of anything better.
>>
>>     I do have a question though, is there a way for an email to be 
>> sent out when a new ticket is created, updated, and/or put in my queue?
>>         I looked around the WIKI and to no avail...
>>
>>     Thanks in advance!
>>
>> -J
>>
>>
>>
>> Best Regards,
>> JJ Asghar
>> Network Administrator
>> Free: (800) 729 3400
>> Direct: (512) 623 5619
>> Fax: (512) 339 9592
>> mailto: jj at imagemicro.com
>>
>>
>>
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