[rt-users] Email Updates

[Drew Barnes]

Make sure you have an AdminCC set on the queue.


JJ Asghar wrote:
>
> Roy,
> Opps sorry i forgot to say this.... I have an working mail system, i 
> get the auto responses et al, it's just i'd like the ability to get an 
> email when a new ticket is opened and or put in my queue.
> I really stink at describing my problems in emails :P.
>
> -J
>
>
>
> Best Regards,
> JJ Asghar
> Network Administrator
> Free: (800) 729 3400
> Direct: (512) 623 5619
> Fax: (512) 339 9592
> mailto: jj at imagemicro.com <mailto:jj at imagemicro.com>
>
>
> On Mar 14, 2007, at 11:14 AM, Roy El-Hames wrote:
>
>> JJ;
>> Before then i guess you have not up the mail gateway .. take a look 
>> at the README in your source files (the package where you installed 
>> RT from).
>> Also the wiki on how to set up RT, Sorry have n't a browser to hand 
>> to locate exact page ..
>> But you need to be at a point where you can send an email to your rt  
>> which creates a ticket then email you back an auto-responder
>> Roy
>> (btw you may also get info from /opt/rt3/bin/rt-mailgate)
>>
>> JJ Asghar wrote:
>>>
>>> Hey Roy,
>>>     Thanks for the heads up.  If you havent noticed i'm a complete 
>>> n00b.  below is what is in that "directory" what should i 
>>> change/install/whatever to get what i'm looking for done?
>>>
>>> (no value)
>>> On Correspond Open Tickets with template Blank
>>>
>>> (no value)
>>> On Owner Change Notify Owner with template Transaction
>>>
>>> (no value)
>>> On Create Autoreply To Requestors with template Autoreply
>>>
>>> (no value)
>>> On Create Notify AdminCcs with template Transaction
>>>
>>> (no value)
>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>>
>>> (no value)
>>> On Correspond Notify Requestors and Ccs with template Correspondence
>>>
>>> (no value)
>>> On Correspond Notify Other Recipients with template Correspondence
>>>
>>> (no value)
>>> On Comment Notify AdminCcs as Comment with template Admin Comment
>>>
>>> (no value)
>>> On Comment Notify Other Recipients as Comment with template 
>>> Correspondence
>>>
>>> (no value)
>>> On Resolve Notify Requestors with template Resolved
>>>
>>>
>>>
>>> Best Regards,
>>> JJ Asghar
>>> Network Administrator
>>> Free: (800) 729 3400
>>> Direct: (512) 623 5619
>>> Fax: (512) 339 9592
>>> mailto: jj at imagemicro.com <mailto:jj at imagemicro.com>
>>>
>>>
>>> On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:
>>>
>>>> Hi JJ;
>>>> Well you 'll even be more in love with RT, because the whole (well 
>>>> most of) idea of RT is sending emailing notifications when tickets 
>>>> created/updated/ and anything else ..
>>>> You seem to be missing a big part (unless I misunderstood your 
>>>> request)?!
>>>> Look into scrips (Configuration -> Global -> Scrips) from the web 
>>>> interface where you can set default or custom made conditions on 
>>>> when emails are sent, and also set actions that can include whom 
>>>> should receive emails etc
>>>>
>>>> Regards;
>>>> Roy
>>>>
>>>> JJ Asghar wrote:
>>>>>
>>>>> Greetings,
>>>>>
>>>>>     First off i'm in love with RT.  It's stream lined and 
>>>>> consolidated my IT staff like crazy.  I couldn't think of anything 
>>>>> better.
>>>>>
>>>>>     I do have a question though, is there a way for an email to be 
>>>>> sent out when a new ticket is created, updated, and/or put in my 
>>>>> queue?
>>>>>         I looked around the WIKI and to no avail...
>>>>>
>>>>>     Thanks in advance!
>>>>>
>>>>> -J
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>> JJ Asghar
>>>>> Network Administrator
>>>>> Free: (800) 729 3400
>>>>> Direct: (512) 623 5619
>>>>> Fax: (512) 339 9592
>>>>> mailto: jj at imagemicro.com <mailto:jj at imagemicro.com>
>>>>>
>>>>>
>>>>>
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>>>>>
>>>>>
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>>>>
>>>
>>>
>>
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati