[rt-users] Extracting data from "create" e-mail

[Gene LeDuc]

When an e-mail creates a new ticket in a specific queue I'd like to 
populate some custom fields in the ticket with data extracted from the 
e-mail body.  I think the best way to do this is with a scrip that fires on 
ticket creation in this queue.  Is there a variable I can parse that holds 
the body of the e-mail?

If someone already has a scrip that does this, feel free to share it!

Thanks,
Gene


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University