[rt-users] Extracting data from "create" e-mail

[Joe Casadonte]

On 3/15/2007 12:21 PM, Gene LeDuc wrote:

> When an e-mail creates a new ticket in a specific queue I'd like to 
> populate some custom fields in the ticket with data extracted from the 
> e-mail body.  I think the best way to do this is with a scrip that fires 
> on ticket creation in this queue.  Is there a variable I can parse that 
> holds the body of the e-mail?

The body of the email is included as an attachment to the ticket, and 
you should have a ticket object available in the action part of the 
scrip, so you should be able to get to it that way.  Check out the 
Ticket.pm and Ticket_Overlay.pm files for info on the Ticket API.

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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