[rt-users] Help with grabbing customfieldvalue at ticket creation

[Kenneth Crocker]

To all,


	We've been putting some custom field data in our templates for awhile, 
but the tickets already exist. We are now trying to get some cf data on 
an e_mail during creation and having some trouble. We've various 
versions of "{$self->$Ticket->FirstCustomFieldValue('Description')} and 
also {my   $Ticket_Description;
      $Ticket_Description = $Ticket->FirstCustomFieldValue('Description');
      return $Ticket_Description;}

	But to no avail. We need some help help here. Obviously, thereis 
something I do not understand. Is this data just not available from the 
ticket yet? I do not have the cf defined for a transaction. Thanks.

Kenn
LBNL