[rt-users] Extracting data from "create" e-mail

[Roy El-Hames]

Gene;
$self->TransactionObj->Content  may help you .
Roy

Joe Casadonte wrote:
> On 3/15/2007 12:21 PM, Gene LeDuc wrote:
>
>> When an e-mail creates a new ticket in a specific queue I'd like to 
>> populate some custom fields in the ticket with data extracted from 
>> the e-mail body.  I think the best way to do this is with a scrip 
>> that fires on ticket creation in this queue.  Is there a variable I 
>> can parse that holds the body of the e-mail?
>
> The body of the email is included as an attachment to the ticket, and 
> you should have a ticket object available in the action part of the 
> scrip, so you should be able to get to it that way.  Check out the 
> Ticket.pm and Ticket_Overlay.pm files for info on the Ticket API.
>