[rt-users] Mail flow issue (maybe DST isssue)

[Brian Demuth]

I'm at a loss here.  Hopefully someone will have some insight to this
problem.

I have an RT3.63 setup with RTFM that has been running fine for some
time.  When the DST changes occurred this last Sunday, RT stopped
processing all outgoing email (correspondence, comments, etc).  Incoming
tickets are still accepted and created.  Any email generated through RT
does not get sent or even show up in the tickets.  When creating a
reply, the recipients do not show up in the "This message will be sent
to..." section of the page and of course there are no "RT_System -
Outgoing email recorded" messages showing up in the tickets after the
DST change.  

 

I have verified that outgoing email sent directly through sendmail is
functioning properly.

 

I have verified the correct time and time-zone information.  The OS is
RedHat EL4 and has the tzdata patch.  I also tried reloading the
time-zone tables into MySQL thinking that might be it.  I verified
through SQL queries that it is up to date.  I have also updated Perl and
the DateTime module.

 

I turned the RT debug logs on and everything looks ok to me except this:

[Thu Mar 15 18:42:18 2007] [debug]: RT::Date used date::parse to make
1970-01-01 18000 (/opt/rt3/lib/RT/Date.pm:211)

 

Any ideas?

 

Thanks,

 

- Brian 


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