[rt-users] Template problem resolved but poses another question

[Kenneth Crocker]

To all,


	I was really pulling my hair on this one. Thanks for your help, Roy, 
but once I got the code in, it still wasn't working. After playing with 
the &^%$ thing thru a thousand variations, I finally found out why the 
template failed. It wasn't the code. I had removed a blank line after 
the initial Subject line and that's what nixed the whole thing.

Subject: Created Ticket: {$Ticket->Subject}
----------------------------------------------------------------------------- 


When I put the blank line back in, all the code worked.

Subject: Created Ticket: {$Ticket->Subject}

-----------------------------------------------------------------------------

Now, did I miss some instruction somewhere? Where is this bit of 
knowledge kept so that I could have found it? This really took up alot 
of time and I can only assume that my beginner ignorance of some facet 
of Perl of RT or something was the problem. Any comments???

Kenn
LBNL