[rt-users] Re: Requestor added to email submission in error

[Warren Macey]

> Hey all,
>
> I think I just sent this through to the wrong group so I am posting it
> here and will contact the rt-devel-owner to remove the other one.
>
> I have a strange issue that suddenly started this morning.  We are very
> early into the production use of RT 36.
>
> This morning an email ticket was created from an email sent to
> support at company.com.  The email was sent from Nuser at company.com (already
> an RT user).
>
> When the ticket was created it added Nuser at company.com as a requestor as
> well as warren at company.com (another RT user -- ME!).
>
> Yesterday the same type of email submission from the same user did not
> create me as a requestor and I am wondering WHY and where to start looking
> as I really have no idea at this point.
>
> Any help would be appreciated!
>
> Regards, Warren
>
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