[rt-users] Automatically adding watchers to a new ticket - RT 3.0.1

[Roy El-Hames]

Frank;
When you say added to the CC list , you mean the ticket CC watchers or 
the emails sent out ??
If ticket CC: then it does not quite work like that, what you 
created/done is queue watchers (these email addresses will get an email 
for tickets updated in the queue) , as soon as you move the ticket to 
another queue these email addresses will no longer get updates.What you 
need is to create a scrip that add watchers when a ticket is created , 
you can have that scrip as global or per queue
If you just wish them to get updates from that one particular queue then 
make sure you have a scrip enabled on that queue On corresspond Notify CC ..
Regards;
Roy

Frank Saxton wrote:
> Hello folks!
>
> RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :)
>
> Wondering if I am doing something wrong or if this feature is just 
> broken in this version.  Things are working mostly really well at the 
> present time which makes upgrading anything an unattractive option.
>
> I've set a particular queue to add several e-mail addresses as 
> watchers and that seems to have taken OK.  
> Configuration->Queues->Queue->Watchers does list the newly added 
> e-mail addresses correctly.
>
> However, when a new ticket is created in the queue, the watchers are 
> not added to the cc list.
>
> I gave "everyone" watch rights and that didn't seem to help either.
>
> What am I doing wrong please?
>
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