[rt-users] Automatically adding watchers to a new ticket - RT 3.0.1

[Frank Saxton]

Hello Roy

Thanks very much for the quick response!

Yes, I would like to add several e-mail addresses to the ticket cc 
list upon creation.  I often have to access RT via my Blackberry and 
having everyone automatically added to the ticket makes it much 
easier for me to trim people off rather than adding them on.

I've never worked with scripts but it doesn't look too difficult 
although I'm guessing for this particular action a bit of custom code 
will be required.  I'm wondering if someone already has something 
like this on their RT and can jump start me a little.

Thanks again!

At 04:09 AM 3/21/2007, Roy El-Hames wrote:
>Frank;
>When you say added to the CC list , you mean the ticket CC watchers 
>or the emails sent out ??
>If ticket CC: then it does not quite work like that, what you 
>created/done is queue watchers (these email addresses will get an 
>email for tickets updated in the queue) , as soon as you move the 
>ticket to another queue these email addresses will no longer get 
>updates.What you need is to create a scrip that add watchers when a 
>ticket is created , you can have that scrip as global or per queue
>If you just wish them to get updates from that one particular queue 
>then make sure you have a scrip enabled on that queue On corresspond 
>Notify CC ..
>Regards;
>Roy
>
>Frank Saxton wrote:
>>Hello folks!
>>
>>RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :)
>>
>>Wondering if I am doing something wrong or if this feature is just 
>>broken in this version.  Things are working mostly really well at 
>>the present time which makes upgrading anything an unattractive option.
>>
>>I've set a particular queue to add several e-mail addresses as 
>>watchers and that seems to have taken OK.
>>Configuration->Queues->Queue->Watchers does list the newly added 
>>e-mail addresses correctly.
>>
>>However, when a new ticket is created in the queue, the watchers 
>>are not added to the cc list.
>>
>>I gave "everyone" watch rights and that didn't seem to help either.
>>
>>What am I doing wrong please?
>>
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>
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