[rt-users] Phantom Reminder

[John Arends]

I poked around in the database a bit, especially in the Tickets table, 
but couldn't find anything related to reminders. Do you know where I 
should be looking?

Michael Finn wrote:
> When I've come across an "undeletable" reminder, it has always been the
> case that the associated ticket was moved to a different queue *after*
> the reminder was created.  Thus the reminder (which is stored in the
> same "Tickets" table in the DB) now has a different queue number than
> its associated ticket.  Changing the queue on the reminder (using SQL)
> so that it matches the queue on the ticket should clear up your problem,
> if this is what has happened to you as well.
> 
> Cheers,
> Mike
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of John
> Arends
> Sent: Tuesday, March 20, 2007 11:16 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Phantom Reminder
> 
> I have a reminder that is owned by 'Nobody' that shows up on the front 
> page when I am logged into the system as root. Clicking on the reminder 
> link takes me into the ticket under which the reminder was created.
> 
> However, when I am in that ticket, no reminders are shown. The ticket 
> has been resolved, but I tried setting the status back to open just for
> fun.
> 
> When logged in as my normal user, I can't see the reminder, but when I 
> log in with 2 different accounts that are superusers, I can see the 
> reminder on RT at a glance.
> 
> How do I make this thing go away?
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com