[rt-users] Phantom Reminder

[Michael Finn]

When I've come across an "undeletable" reminder, it has always been the
case that the associated ticket was moved to a different queue *after*
the reminder was created.  Thus the reminder (which is stored in the
same "Tickets" table in the DB) now has a different queue number than
its associated ticket.  Changing the queue on the reminder (using SQL)
so that it matches the queue on the ticket should clear up your problem,
if this is what has happened to you as well.

Cheers,
Mike

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of John
Arends
Sent: Tuesday, March 20, 2007 11:16 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Phantom Reminder

I have a reminder that is owned by 'Nobody' that shows up on the front 
page when I am logged into the system as root. Clicking on the reminder 
link takes me into the ticket under which the reminder was created.

However, when I am in that ticket, no reminders are shown. The ticket 
has been resolved, but I tried setting the status back to open just for
fun.

When logged in as my normal user, I can't see the reminder, but when I 
log in with 2 different accounts that are superusers, I can see the 
reminder on RT at a glance.

How do I make this thing go away?


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