[rt-users] 10 highest tickets I own or are CC'd on

[Matthew Keller]

Yes, that's a global. I have dozens of custom global saved searches that
use this. I don't know what version it was introduced, RT 3.6.something
was my first (currently 3.6.3). Our "Highest priority" is actually:

(Cc.id = '__CurrentUser__' OR AdminCc.id = '__CurrentUser__' OR
Requestor.id = '__CurrentUser__' OR Owner = '__CurrentUser__') AND
(Status = 'new' OR Status = 'open' OR Status = 'stalled')


On Wed, 2007-03-21 at 14:34 -0400, slamp slamp wrote:
> when you say global what do you mean? i saved the search under "RT
> System's saved searches" not in My saved searches.
> 
> On 3/21/07, Matthew Keller <kellermg at potsdam.edu> wrote:
>         __CurrentUser__ will expand properly in Global saved searches,
>         but not 
>         in personal or group.
>         
>         On Wed, 2007-03-21 at 14:24 -0400, slamp slamp wrote:
>         > that wouldn't work either. i have been trying for some time
>         now with
>         > no luck. for some reason specifying an actual value instead
>         of 
>         > __CurrentUser__ works but not __CurrentUser__
>         >
>         > The only thing that worked for me was something like Cc LIKE
>         '
>         > johndoe at domain.com' . Cc.id = '__CurrentUser__' comes up
>         with Unknown
>         > field: Cc.id (in query builder)
>         >
>         > On 3/21/07, Matthew Keller <kellermg at potsdam.edu> wrote:
>         >         and the "AND" should be an "OR" if you didn't pick
>         up on that.
>         >
>         >         On Wed, 2007-03-21 at 14:10 -0400, Matthew Keller
>         wrote:
>         >         > Sorry... Cc.id  (second 'c' is lowercased).
>         >         >
>         >         > On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann
>         wrote:
>         >         > > I keep getting the following error message when
>         I try it: 
>         >         > >
>         >         > >    Unknown field: CC.id
>         >         > >
>         >         > > Any suggestions?
>         >         > >
>         >         > > On 3/21/07, Matthew Keller <
>         kellermg at potsdam.edu> wrote:
>         >         > > > blahblahblah
>         >         > > > AND CC.id = '__CurrentUser__'
>         >         > > >
>         >         > > >
>         >         > > > On Wed, 2007-03-21 at 09:56 -0400, Chris
>         Allermann
>         >         wrote:
>         >         > > > > Does anybody know how to modify the "10
>         highest 
>         >         tickets I own" search
>         >         > > > > to also include tickets you are CC'd on?
>         >         > > > >
>         >         > > > > I know how to make the actual modification
>         to the 
>         >         search but I am
>         >         > > > > having some trouble coming up with the right
>         TicketSQL
>         >         statement to
>         >         > > > > make the search work.
>         >         > > > > 
>         >         > > > > Any help would be appreciated.
>         >         > > > >
>         _______________________________________________
>         >         > > > >
>         >
>         http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>         >         > > > >
>         >         > > > > Community help:
>         http://wiki.bestpractical.com
>         >         > > > > Commercial support: sales at bestpractical.com
>         >         > > > >
>         >         > > > >
>         >         > > > > Discover RT's hidden secrets with RT
>         Essentials from 
>         >         O'Reilly Media.
>         >         > > > > Buy a copy at
>         http://rtbook.bestpractical.com
>         >         > > >
>         >         > > > 
>         >         > > _______________________________________________
>         >         > >
>         >
>         http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>         >         > >
>         >         > > Community help: http://wiki.bestpractical.com
>         >         > > Commercial support: sales at bestpractical.com
>         >         > >
>         >         > >
>         >         > > Discover RT's hidden secrets with RT Essentials
>         from
>         >         O'Reilly Media.
>         >         > > Buy a copy at http://rtbook.bestpractical.com
>         >
>         >         _______________________________________________
>         >
>         http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>         >
>         >         Community help: http://wiki.bestpractical.com
>         >         Commercial support: sales at bestpractical.com
>         >
>         >
>         >         Discover RT's hidden secrets with RT Essentials from
>         O'Reilly
>         >         Media.
>         >         Buy a copy at http://rtbook.bestpractical.com
>         >
>         
>