[rt-users] 10 highest tickets I own or are CC'd on

slamp slamp slackamp at gmail.com
Wed Mar 21 14:49:05 EDT 2007


did you happen to create a custom field called Cc.id? if not, how come mine
comes up unknown field.

On 3/21/07, Matthew Keller <kellermg at potsdam.edu> wrote:
>
> Yes, that's a global. I have dozens of custom global saved searches that
> use this. I don't know what version it was introduced, RT 3.6.something
> was my first (currently 3.6.3). Our "Highest priority" is actually:
>
> (Cc.id = '__CurrentUser__' OR AdminCc.id = '__CurrentUser__' OR
> Requestor.id = '__CurrentUser__' OR Owner = '__CurrentUser__') AND
> (Status = 'new' OR Status = 'open' OR Status = 'stalled')
>
>
> On Wed, 2007-03-21 at 14:34 -0400, slamp slamp wrote:
> > when you say global what do you mean? i saved the search under "RT
> > System's saved searches" not in My saved searches.
> >
> > On 3/21/07, Matthew Keller <kellermg at potsdam.edu> wrote:
> >         __CurrentUser__ will expand properly in Global saved searches,
> >         but not
> >         in personal or group.
> >
> >         On Wed, 2007-03-21 at 14:24 -0400, slamp slamp wrote:
> >         > that wouldn't work either. i have been trying for some time
> >         now with
> >         > no luck. for some reason specifying an actual value instead
> >         of
> >         > __CurrentUser__ works but not __CurrentUser__
> >         >
> >         > The only thing that worked for me was something like Cc LIKE
> >         '
> >         > johndoe at domain.com' . Cc.id = '__CurrentUser__' comes up
> >         with Unknown
> >         > field: Cc.id (in query builder)
> >         >
> >         > On 3/21/07, Matthew Keller <kellermg at potsdam.edu> wrote:
> >         >         and the "AND" should be an "OR" if you didn't pick
> >         up on that.
> >         >
> >         >         On Wed, 2007-03-21 at 14:10 -0400, Matthew Keller
> >         wrote:
> >         >         > Sorry... Cc.id  (second 'c' is lowercased).
> >         >         >
> >         >         > On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann
> >         wrote:
> >         >         > > I keep getting the following error message when
> >         I try it:
> >         >         > >
> >         >         > >    Unknown field: CC.id
> >         >         > >
> >         >         > > Any suggestions?
> >         >         > >
> >         >         > > On 3/21/07, Matthew Keller <
> >         kellermg at potsdam.edu> wrote:
> >         >         > > > blahblahblah
> >         >         > > > AND CC.id = '__CurrentUser__'
> >         >         > > >
> >         >         > > >
> >         >         > > > On Wed, 2007-03-21 at 09:56 -0400, Chris
> >         Allermann
> >         >         wrote:
> >         >         > > > > Does anybody know how to modify the "10
> >         highest
> >         >         tickets I own" search
> >         >         > > > > to also include tickets you are CC'd on?
> >         >         > > > >
> >         >         > > > > I know how to make the actual modification
> >         to the
> >         >         search but I am
> >         >         > > > > having some trouble coming up with the right
> >         TicketSQL
> >         >         statement to
> >         >         > > > > make the search work.
> >         >         > > > >
> >         >         > > > > Any help would be appreciated.
> >         >         > > > >
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