[rt-users] RT Interface/Display & Logging Issues

[Felix Windt]

That is what RT 3.6.3 looks like

For permissions for the log file, grant write permissions to the user apache runs as. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rob Shupe
Sent: Wednesday, March 21, 2007 12:32 PM
To: rt-users at lists.bestpractical.com
Subject: SPAM -[rt-users] RT Interface/Display & Logging Issues

I just finished the process of getting RT 3.6.3 running on CentOS4, and so far everything seems ok with the exception of two things. The first problem might not even be a problem for all I know, but I'm going to ask about it anyway. The interface when RT loads up seems ok except for the fact that no background colors show up anywhere. This could very easily be because the interface was changed in a recent version to look simpler and not because anything is wrong. However, I took two screenshots to demonstrate what I'm seeing, just in case: 

http://farm1.static.flickr.com/151/429561196_83c163a25e_o.jpg

http://farm1.static.flickr.com/176/429561203_29c6df4a9d_o.jpg

If this is what RT is supposed to look like, my apologies for junking up the list. If not, what might be the problem and where can I begin to look for a solution? 

The second issue I experienced involved logging. When I tried to log to a file, I kept getting the following error in the httpd error log:

[warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" started (pid 7189) 
Log file /opt/rt3/var/log/rt.log couldn't be written or created.
 RT can't run. at /opt/rt3/lib/RT.pm line 285.
[warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" (pid 7178) terminated by calling exit with status '2' 

I'm assuming this is just a simple permissions issue, but I'm not certain as to how the permissions should be set for rt.log to prevent this error. Any help would be appreciated. 

Thanks.