[rt-users] disappearing queues

Kenneth Crocker KFCrocker at lbl.gov
Fri Mar 23 12:56:25 EDT 2007


Steve,


	I just checked our privileges/Queues and your sounds very similar. We 
also have "ModifySelf" for global Privileged users. Are the Queues 
checked as "enabled" (dumb question but thought I'd ask)?

Kenn
LBNL

Steve Ao wrote:
> Using RT 3.5.7. on FC5. Nothing reported missing on make test.
> 
> Installed and in "production".  However, a problem has arisen.
> For a new project, I created a group and added existing privileged
> users.  I created a 2 Queues for the project and assigned that Group:
> 
> CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket,
> ReplyToTicket, SeeQueue, ShowTicket, ShowTicketComments,
> StealTicket, TakeTicket
> 
> on those Queues.  When any one of those users logs into RT, the
> Queues do not appear simultaneously, if at all, in the "Quick Ticket Creation"
> or "New Ticket"(upper right) drop downs. It is almost a different set
> of the 2, whenever the page is refreshed. Logging out and logging
> back in again makes no difference. What to do?
> 
> TIA
> 
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