[rt-users] LDAP and user info

[Michael James]

Hi, I have an instance of RT 3.4.6 running nicely, thank you, that serves as our internal Helpdesk. I use LDAP to authenticate users, and I'm having a problem with some users. I think these users were created before I got the LDAP mods installed.

So, these users can't login to RT using their network credentials. If I set a password for them, they can get in fine. How do I tweak RT to make it authenticate these users with LDAP instead? (Other users can login fine using their network id / password.)

Or, maybe I'm on the wrong track... Other suggestions also welcomed.

Thanks, Mike


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