[rt-users] LDAP and user info

[Les Driggers]

I think I had to set my pre-existing user's passwords to *NO-PASSWORD* 
before their network credentials would work. I did it in psql instead 
of the web interface. Hope it helps.

Les

--
Les Driggers ▪ Manager, Corporate IT
T 662/236-8200 ▪ F 662/236-2037 ▪ ldriggers at fncinc.com
FNC Inc. ▪ 1214 Office Park Drive ▪ Oxford, MS 38655
www.fncinc.com

 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Michael James
> Sent: Friday, March 23, 2007 6:12 PM
> To: RT Users <rt-users at lists.bestpractical.com
> Subject: [rt-users] LDAP and user info
> 
> Hi, I have an instance of RT 3.4.6 running nicely, thank you, 
> that serves as our internal Helpdesk. I use LDAP to 
> authenticate users, and I'm having a problem with some users. 
> I think these users were created before I got the LDAP mods installed.
> 
> So, these users can't login to RT using their network 
> credentials. If I set a password for them, they can get in 
> fine. How do I tweak RT to make it authenticate these users 
> with LDAP instead? (Other users can login fine using their 
> network id / password.)
> 
> Or, maybe I'm on the wrong track... Other suggestions also welcomed.
> 
> Thanks, Mike
> 
> 
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